You can locate the serial number of your Nuance Audio™ Plus in three different places:
• On the packaging box your glasses were delivered in
• On the left temple of your glasses
• In the Nuance Audio™ App: Menu (icon on the bottom right of the home page) > Settings > My Glasses
Two years from the date of purchase. Please be aware that the two year deadline is Applicable also in the event of multiple warranty claims. This means that if after a claim request, the substitute product reveals to be defective, a new warranty claim can be opened, but the two-years count still starts from the date of purchase of the original product.
The one-year warranty from the date of purchase is granted for your Nuance Audio™ Plus, the Charging Pad, Charging Case and the Remote Plus (accessories sold separatly). Please note that in the occurrence of lenses replacement within the one-year period, the warranty on the Frame, the Charging Pad, the Remote Plus and Charging Case will not be voided.
Click here for more details on the warranty policy.
To start a warranty claim, contact the authorised retailer you purchased the product from. You can also activate the warranty claim at a Nuance authoriszed dealer where the purchase was made, or by contacting the Nuance Support center via phone (insert link) for assistance. You will be asked need to present a proof of purchase or provide the serial number of the glasses or the accessory you intend to activate the warranty on.
Click here [link to warranty page] for more details on the warranty policy.
Repairs or replacements are determined by EssilorLuxottica. However, we will honor our client’s remedy preference, unless it is impossible or disproportionate for us to do so. Click here for more details on the warranty policy.
Typical scenarios that don't allow for the warranty:
• The installation or replacement of any lenses should be conducted by Luxottica or a Luxottica authoriszed dealer for Nuance. Any damage caused by the unauthoriszed installation, replacement or alteration of the lenses is not covered by this Warranty.
• Damages caused by misuse, abuse, accidents, fire, theft, disAppearance, misplacement.
• Improper voltage or incorrect line voltage.
• Viruses, malware.
• Intentional conduct or neglect.
• Damages caused by usage that is not in accordance with the product instructions/documentation.
• Damages caused by failure to follow the product instructions/documentation or failure to perform cleaning or preventive maintenance.
• Damages caused by the combination of the product with other non-EssilorLuxottica branded products, accessories, parts, or components or use of products, equipment, systems, utilities, services, software, parts supplies, accessories, Applications, installations, repairs, external wiring, or connectors not supplied or authorizsed by EssilorLuxottica that damage the product.
• Normal wear and tear, including lens scratches.
• Damage caused because of improper transportation or packing/packaging when returning the product to EssilorLuxottica or a collection dealer.
• Others – please check the Warranty Card provided in the packaging for additional details.
Click here for more details on the warranty policy.
