Return Policy

• Items purchased from Authorized Nuance retailers must be returned to the place of purchase.
• If you purchased your Nuance Audio™ Plus on the website, please complete the following steps:
1. Contact Customer Care who will assess the status of the glasses and arrange the return for you.
2.  Prepare your return with the box that your glasses arrived in. In addition to the glasses, please add all of the accessories, including the charging pad. Follow the shipping instructions inside your box. Or download the instructions here.
If the box is no longer available or in a suitable condition, please contact Customer Care and we’ll mail you everything you need to complete the return.

Please note: you’ll receive a confirmation email when your refund is processed.

If you purchased your Nuance Audio™ Plus from an EssilorLuxottica retailer or through the official website, you may return it within 30 days of the dispensing date, or within any longer period required by applicable law or offered by the retailer.

If you purchased your Nuance Audio™ Plus from another retailer, returns must be made in accordance with that retailer’s return policy.

For more information, please visit our Shipping and Returns page.

California residents:

This hearing aid is warranted to meet your individual hearing needs. If it does not initially meet those needs, you may return it to the seller within 45 days of the delivery date. The seller will either adjust or replace the hearing aid, or promptly refund the full purchase price.

This warranty does not affect any other rights or remedies available under applicable law.