Nuance Audio Plus FAQs

Nuance Audio Plus FAQs
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Download, compatibility & system updates

How can I download the Nuance Audio™ App?

For detailed information, please refer to the Getting Started guide. 

You can download the Nuance Audio App in two ways:

Using the QR code

• Locate the QR code inside the packaging lid or in the activation section of the User Guide.
• Scan the QR code using your device's camera or a QR code scanner. You will be directed to the appropriate App store.

Searching manually

• On iPhone, open the Apple App Store.
• On Android, open the Google Play Store.
• Search for "Nuance Audio™ Plus".
• Select the official Nuance Audio™ App.

To install the App:

• Tap the App icon to view details.
• Tap "Get" (iOS) or "Install" (Android).
• If prompted, confirm the download using your password, Face ID, Touch ID, or other authentication method enabled on your device.

Once installation is complete, open the App and follow the on-screen instructions to pair your Nuance Audio™ Plus and start using its features.

Is the Nuance Audio™ App compatible with any smartphone?
The Nuance Audio App™ is now available in English and in several other languages in the United States, the EU, and EEA countries.
EU Member States: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
EEA countries (outside the EU): Iceland, Liechtenstein, Norway, Switzerland, United Kingdom.
The Nuance Audio™ App is compatible with iOS smartphones starting from iOS 16+, release version 0.3.7 and later. For Android smartphones, it starts from Android 12 with SDK 24, release version 0.4.1 and later.
The Nuance Audio™ App is not compatible with Huawei smartphones that use the HMS (Huawei Mobile Services) system, as it does not support HMS.
Is the Nuance Audio™ App compatible with smartwatches?

Yes, the Nuance Audio™ App is compatible with Apple Watch (from iOS 10+) with 40 mm or larger display.
Android smartwatches are not supported.

Will updated versions of the Glasses' firmware be released?

Yes, the Nuance Audio™ App will notify you on how and when to update. It will also help you update the firmware securely. 

How can I update the Glasses firmware?

To keep your Nuance Audio™ Plus performing at its best, we recommend keeping the firmware up to date.

Before you begin:

• Make sure the Glasses battery level is above 20%
• Ensure your smartphone is connected to a stable Wi-Fi or mobile data network

To check for updates:

1. Open the Nuance Audio™ App on your mobile device
2. Tap the Menu icon in the bottom-right corner of the Home page
3. Select "My Glasses"
4. If a firmware update is available, a notification banner will appear

To install the update: follow the on-screen instructions in the App to complete the firmware update.

Automatic updates
Automatic updates while charging are enabled by default. To manage this setting:
Go to Menu > My Glasses > Update Available > Automatic Updates

Updates while charging: when the Glasses are placed on the charger and the battery level is above 5%, the App automatically checks for available firmware updates.

If you experience any issues during the update process, please contact the Nuance Support Center for assistance.

If you use Nuance Audio™ Remote Plus without the App, firmware updates must be performed in-store. You will be notified when an update is available.

Will I lose my preferred audio settings, including my calibration after a firmware update?

No, you won't have to recalibrate your glasses and all your preferred audio settings will still be saved.

Can I update my smartphone's operating system?

Yes. The Nuance Audio™ App is designed to operate correctly with both operating systems (IOS and Android) within the last 4 years.