Contact Touchpoints & Service Details

To help you get the most out of your Nuance Audio™ Plus, the following resources are available:

• Learning Center – Access videos, tutorials, User Guides, and other helpful materials to learn about product features and setup.

• Troubleshooting – Find solutions to common issues and questions.

• FAQs  – Browse answers to frequently asked questions about Nuance Audio™ Plus.

• Care Tips – Learn how to care for your glasses and accessories to help preserve performance over time.

If you need additional assistance, you can contact our Support Team directly.

Choose to contact us through one of the following:
• Phone: 
AUS: +611800505913, available Monday-Friday, from 10:00 to 19:00
NZ: +64800101173, available Monday-Friday, from 10:00 to 19:00

• Email
supportau@nuanceaudio.com
supportnz@nuanceaudio.com

• Webform
We'll get back to you within 24 working hours and will also keep you updated about your case and claims.

• Chat (human)
Available both via the Nuance website and App. One of our support members will be there to assist you.

Yes, it is! If you have contacted Nuance via phone or chat, we may ask for your permission to view the configuration of the App (e.g. volume, programs, focus mode). Once the remote controlling is Approved from you, a support member will be able to view the information and remotely change the value of the main parameters to adjust and optimisze your Nuance Audio™ Plus experience.

Our support team consists of experienced Nuance Audio™ Plus professionals with a deep understanding of hearing solutions. However, if medical advice is needed, we recommend you to visit your preferred hearinghealthcare professional or ENT doctor.