If your Nuance Audio™ Plus becomes unresponsive and does not respond to user inputs, follow these steps:
Step 1: Restart the Glasses
• Turn the Glasses off using the power switch on the frame
• Wait a few seconds, then turn the Glasses back on
Step 2: Perform a factory reset
If restarting the Glasses does not resolve the issue, perform a factory reset.
For instructions, see the FAQ "How can I factory reset my Nuance Audio™ Plus?"
You can perform a factory reset in one of two ways:
1. Using the Nuance Audio™ App
• Open the Nuance Audio™ App on your mobile phone
• Tap the Menu icon in the bottom-right corner of the Home page
• Select ""My Glasses""
• Scroll to the bottom of the page and tap ""Factory Reset""
2. Using the Glasses
• Press and hold the ""+"" and ""−"" buttons simultaneously for 10 seconds
• Release the buttons when the LED turns purple
Important Warning:
Please note that performing a factory reset will restore the device to its original factory settings.
This includes the following changes: original audio configuration, ""Calibration"", paired devices. Also, please be aware that after the factory reset operation is completed, it is necessary to wait for 1 minute before turning the Glasses on again.
After the factory reset is complete, wait 1 minute before turning the Glasses on again.
After resetting your Glasses:
1. Remove the Glasses from the App
• Open the Nuance Audio™ App on your mobile phone
• Tap the Menu icon in the bottom-right corner of the Home page
• Select ""My Glasses""
• Scroll to the bottom of the page and tap ""Forget Glasses""
After completing this step, wait 1 minute before turning the Glasses on again.
2. Remove the Bluetooth pairing from your phone
For instructions, see: "How can I pair and unpair a device from my smartphone using bluetooth?"
3. Pair the Glasses again
For instructions, see: "How can I pair my Nuance Audio™ Plus with the App?"
4. Perform Calibration again
For instructions, see: "What is Calibration and what is it used for?"
5. Restore your preferred settings
This includes presets, Own Voice settings, and any other personalized configurations.
If you need additional assistance, please contact our Support Team.
If you encounter difficulties in changing the Audio Mode by double-tapping the touch area you may try to:
- Verify shortcuts are enabled, for instructions on how to do this, refer to "What are shortcuts and how do I enable them?"
- Use two fingers or four fingers to perform the double-tap.
- Wait a couple seconds from one attempt to the other.
If the issue persist, please contact the Customer Support.
