Troubleshooting Nuance Audio Glasses

Troubleshooting Nuance Audio Glasses
App App Functionality Issues Registration & account management App Connectivity & Download Issues
Battery & Charging Glasses charging issues Remote control charging issues
Firmware Firmware & System Update Issues
General Troubleshooting Steps Generic actions on your phone Generic unexpected behavior of the glasses Generic power issues Phone Calls
Pairing & Connectivity Connectivity issues Interference issues Pairing errors
Sound General amplification issues Sound issues
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Connectivity issues

My glasses have disconnected from the app. What should I do?
If your glasses are disconnected from the App, check the following:

a. Proximity: Ensure that the glasses and your phone are close to each other.
b. Power Status: Confirm that both devices are turned on. (Refer to this FAQ for instructions: How to turn the Glasses on and off).
c. Battery Levels: Verify that both devices are charged. (Check the battery status of your glasses using this guide: How can I check the battery level?).
d. Bluetooth Status: Make sure Bluetooth is enabled on your phone. For help with Bluetooth, refer to this guide: How to turn Bluetooth on and off on my phone.
e. Make sure about the unique association between your Nuance Audio Glasses and your smartphone: one Nuance Audio Glasses paired to one smartphone as it is not possible to have one Nuance Audio Glasses paired to two different smartphones simultaneously. Please recall that it is possible to switch between different smartphones, with unique Nuance Audio Glasses, but you need to re-pair your Nuance Audio Glasses each time you're switching to a new smartphone.

If the issue continues, follow these steps:

Step 1: Restart the Glasses only and wait a few moments

Step 2: Restart the App

Step 3: Remove and Unpair Glasses
Remove the glasses from the App and unpair them from your phone’s Bluetooth settings. For help with this, see: Nuance Audio™ Glasses already in use error during pairing.

Step 4: Re-pair the Glasses
Pair the glasses with your phone and the App again. For pairing instructions, refer to this guide: How to pair Nuance Audio with the App.

Step 5: Please make sure that your smartphone Bluetooth is enabled and check from bluetooth smartphone settings if your glasses is still listed on it. If not, please proceed with Forget These Glasses from your Nuance Audio mobile App and then restart with a new pairing.

Following these steps should help reconnect your glasses to the App.

If you need further assistance, feel free to reach out.
My glasses have disconnected from the Remote Plus. What should I do?

If your Glasses have disconnected from the Remote Plus, please ensure the following:

STEP 1: Proximity of Devices
Confirm that the two devices are close to one another.

STEP 2: Power Status
Ensure that both devices are turned on (How to turn of and off the Glasses)

STEP 3: Battery Levels
Verify that both devices have fully charged batteries. (How can I check the battery level of my Glasses?)

STEP 4: Re-pair the Devices
If the above conditions are met, attempt to pair the devices again. For detailed pairing instructions, please refer to this guide: "How do I pair the remote control to Nuance Audio?"

By following these steps, you should be able to restore the connection between your Glasses and the remote control.

If you need further assistence, feel free to reach out.