Registration & account management

The email address used during registration cannot be modified. If you need to change it, you will need to create a new account. Before proceeding, please follow these steps to open the mobile app with your old account:

STEP 1: Access the “My Glasses” Section

Open the App

• Tap on the icon located at the bottom right of the home page (see visual for reference).

• Select “Settings”

• Enter the "My Glasses" section

STEP 2: Execute “Forget These Glasses”

Scroll down and select the option to “Forget these glasses”. This action will free your glasses for pairing with a new account. (HOW TO PAIR MY NUANCE GLASSES TO MY MOBILE)

By following these steps, you can successfully create a new account and link your glasses to it. If you need further assistence, feel free to reach out.

If you encounter an error message while trying to create or modify your account details, follow these steps to resolve the issue:

STEP 1: Check Your Internet Connection
Ensure that you have a working Wi-Fi or mobile data connection. A live internet connection is required to make changes to your user profile. You can verify your connection by following these instructions: How do I check if I have a working data connection?

STEP 2: Verify Required Data Entry
Double-check that you are entering all mandatory fields in the correct format. An error message will appear if the data you entered does not meet the required specifications.

STEP 3: Check Email Address Usage or Phone Number Usage
Based on the sign-up method you decided to use, email or phone number, you must provide an unique information, no other accounts may use the very same email of phone number. Ensure that you are using unique email address or phone number for registration.

By following these steps, you should be able to address any issues encountered during the account creation or modification process.

If you need further assistance, feel free to reach out.

A OTP (one-time password) is a unique code that ensures security by allowing one-time use for logging in and is sent in the welcome email. The one-time password numeric code is used to certify your identity and the validity of the email address provided during the registration process and to retrieve your password.

If you do not receive your OTP code during registration, please follow these steps to resolve the issue:

STEP 1: Verify that the email address or phone number displayed on the OTP entry screen is correct.

STEP 2: Tap on 'Resend OTP Code'. If you registered via email, the code will be sent to your inbox; if you registered via phone, you will receive it via SMS.

STEP 3: Enter the OTP code you received.

Following these steps will allow you to complete your registration. Should you encounter any further issues, please contact us.

For further assistance, contact us.

The phone number used to authenticate to the Nuance Audio™ application cannot be modified. If you need to change it, you will need to create a new account. Before proceeding, please follow these steps to open the mobile app with your old account:

STEP 1: Access the “My Glasses” Section

Open the App

• Tap on the icon located at the bottom right of the home page (see visual for reference).

• Enter the "My Glasses" section

STEP 2: Execute “Forget These Glasses”

Scroll down and select the option to “Forget these glasses”. This action will free your glasses for pairing with a new account. "How can I pair my Nuance Audio™ Glasses to the App?"

By following these steps, you can successfully create a new account and link your Glasses to it.

If you need further assistence, feel free to reach out.