Troubleshooting

Troubleshooting
App App functionality issues Registration & account management App connectivity and download issues
Battery & Charging Glasses charging issues Remote control charging issues
Firmware Firmware & System Update Issues
General Troubleshooting Steps Generic unexpected behavior of the glasses Generic actions on your phone Generic power issues
Pairing & Connectivity Connectivity issues Interference issues Pairing errors
Sound General amplification issues Sound issues
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App connectivity and download issues

I received a connectivity error in the app. What should I do?

A stable network connection (via SIM or Wi-Fi) is required for eyewear pairing, user registration and authentication, and firmware upgrades. Without a connection, or if an error occurs, these functions will be blocked.

Step 1: Check your network connection
If you encounter an error, verify that your Wi-Fi or mobile data is properly set up and working. For detailed instructions, refer to this guide: How do I check if I have a working data connection?

Step 2: Try again
Connectivity errors can sometimes occur between the App and the Nuance Audio™ Glasses. In these cases, turn off and on the mobile and re-open the App. This will refresh the connection with the Nuance Audio™ Glasses and should resolve the issue.

For further assistance, feel free to reach out.

How can I update my Nuance Audio account email address?
The email address used during registration cannot be modified. If you need to change it, you will need to create a new account. Before proceeding, please follow these steps to open the mobile app with your old account:

STEP 1: Access the “My Glasses” Section
Open the App
• Tap on the icon located at the bottom right of the home page (see visual for reference).
• Select “Settings”
• Enter the "My Glasses" section

STEP 2: Execute “Forget These Glasses”
Scroll down and select the option to “Forget these glasses”. This action will free your glasses for pairing with a new account. (HOW TO PAIR MY NUANCE GLASSES TO MY MOBILE)

By following these steps, you can successfully create a new account and link your glasses to it. If you need further assistence, feel free to reach out.