Nuance Audio Glasses FAQs

Nuance Audio Glasses FAQs
Hearing loss basics What if my glasses do not pair after a factory reset? My glasses are not charging fully. What should i do? My glasses are not turning on/seem unresponsive. What should I do? How can I factory reset my glasses? My glasses are not charging. What should I do? Overview
Nuance Audio Glasses General info Style & lenses Battery & charging Accessories Maintenance
Nuance Audio™ App Nuance Audio™ App Download, compatibility & system updates Pairing Account settings Hearing configurations Data & privacy
Purchasing Where to purchase Packaging & Services Payment methods Insurance Plans Eligibility
After Sales Support Contact touchpoints & service details Warranty, repair, replacement
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Nuance Audio™ App

What's the Nuance Audio™ App?
The "Nuance Audio™" App, downloadable for free from IOS Apple App Store and Google Play Store, is intended to specifically enable the air-conduction hearing aid by activating, personalising, and controlling the settings within the hearing aid. The App is to be used only in conjunction with the Nuance Audio™ Glasses and is intended only for use by individuals 18 years old and older.
Note: The Nuance Audio™ App is designed for smartphones only. Use on tablets is not supported and may cause display or functionality issues.
Can I use Nuance Audio™ Glasses without the Nuance Audio™ App?

Yes, but the Nuance Audio™ App is mandatory for personalized calibration and firmware updates. It'll help you access the advanced functionalities of your glasses.

What happens if I don't get the Nuance Audio™ App?

You would lose the following settings and functionalities if you used Nuance Audio™ Glasses without its companion Nuance Audio™ App:
•    Personalized calibration
•    Own voice recognition
•    Background noise controls
•    Synced remote control support
•    Presets to adjust according to environments 
•    Noise tracking
•    All advanced features

Do I need to be tech-savvy to be able to use the Nuance Audio™ App?

No. The Nuance Audio™ App is designed with a user-friendly and accessible interface that requires no technical expertise. Basic tasks, such as adjusting volumes or selecting predefined modes are designed to be straightforward.

Do I always need to have my smartphone with me while using the Nuance Audio™ Glasses?

While your Nuance Audio™ Glasses can be used as a standalone device, for the best experience and access to all features, it is recommended to have your mobile device with you.