The first time the Nuance Audio™ App is launched, you'll be able to sign up and create your account through a guided process. Simply enter your email or phone number and verify it to register.
You can also create your account here.
Alternatively, you can sign up and log in using your Google or Apple account.
We recommend registering to create your own profile, calibrate your Glasses and getting access to all advanced features of the Nuance Audio™ App, enjoying more personalized support over time.
No, we currently don't support registration through Google or Apple IDs.
No, you only have to register once, either via the website or the Nuance Audio™ App. Once registered, you will just have to log in to access your account, regardless of your access point.
Yes. You can install the App on different smartphones and connect them to your account. If you want to activate your glasses to communicate with one smartphone instead of another, just disconnect your glasses from the prior smartphone and pair them to the new smartphone.
This isn't possible. Unfortunately, a new registration is needed with a new email address.
Even in the case of registration with a phone number, it is not possible to modify it. Therefore, you must delete the account and proceed with a new registration.
Click on "Forgot password" on the App's log-in page. A one-time code will be emailed to you to confirm your identity. If you want to change your password, please log out first, then follow the forgot password process.
All profile information can be updated anytime from the “My Account” section of the Nuance Audio™ App, which you will find by clicking on the bottom right icon of the App home page ("Menu"). The only attribute that cannot be changed is the email address used in the account registration.
By default, the App uses the language of the smartphone on which it is installed. If this feature is not supported, the Application defaults to English. If necessary, a different language can be selected in “My Account” section of the App, which you will find by clicking on the bottom right icon of the App home page
To change the language, the glasses must be connected to the app. If the selected language is not already available on the glasses, choosing the new language will trigger a download to the device. The process will take approximately 1 minute.
The one-time password numeric code is used to certify your identity and the validity of the email address provided during the registration process and to retrieve your password.
In the case of registration with a phone number, a verification OTP code will be sent at each login.
Yes, it is possible to sign up to the Nuance Audio™ App using a phone number instead of an email address. In this case, all one-time passwords (OTPs) used to verify the user's identity are sent via SMS. The mobile app displays the countries where this authentication method is available in the phone number sign-up form. No password is required when signing up with a phone number, as a new OTP is sent at each login to verify the user's identity.
Alternatively, users can sign up and log in using their Google or Apple account.
Yes, if your mobile phone supports fingerprint or face recogniction, after the first successful login you can enable it to authenticate to the Nuance Audio™ App.
Biometric authentication can be removed entering "Menu" (bottom right icon in the app and then selecting "Security and Password"
